Shipping Policy
At GrindClaw, we’re excited to offer FREE shipping on all orders to enhance your gaming experience!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to your address. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin once your order has been dispatched. Here are the estimated transit times by region:
- US: 15-20 business days
- UK: 17-25 business days
- Australia: 15-24 business days
- Canada: 14-20 business days
- Worldwide: 20-30 business days
Please note that during peak periods and holidays, shipping carriers may experience delays, which are beyond our control. Additionally, international orders may face customs delays, extending the estimated delivery timeframe.
Order Changes & Accurate Shipping Details
It is crucial to provide complete and accurate shipping details at checkout. Incomplete information can cause delays or cancellations. If there are system-detected address issues, our customer support team will reach out within 3 business days to confirm your shipping information. If no response is received, we may cancel your order.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. We’ll do our best to accommodate changes but cannot guarantee modifications after this period.
Delayed Delivery
At GrindClaw, we aim for timely delivery, but occasionally, delays may occur due to factors outside our control, such as carrier disruptions, weather conditions, or transit issues. We will work with the courier to resolve any issues and keep you updated on the status of your order.
In rare cases, delays may occur due to product availability, address verification, or payment issues. If this happens, we will notify you promptly.
Please note that GrindClaw is not liable for delays caused by external factors, and we cannot guarantee exact delivery dates. However, we are always here to support and assist you with any concerns.
Lost or Stolen Packages
Once your package is handed over to our trusted carriers, GrindClaw cannot control its transit. If your package is lost or stolen, please contact us via our Contact Us page. We recommend reaching out directly to the courier to file a claim; they may require additional information to process it.
We will also follow up with the courier on your behalf and keep you updated. While GrindClaw cannot be held responsible for lost or stolen packages, we will do our best to assist you. Depending on the situation, we may offer a replacement if the package is not recovered.
Shipping Policy Changes
GrindClaw reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes that may affect their orders.
By purchasing from GrindClaw, you agree to this Shipping Policy and any updates made to it. For any questions or concerns, please contact us via our Contact Us page.